# Flashduty Docs: English On-call

> Flashduty 官方文档，涵盖 On-call 告警响应、Monitors 监控、RUM 与 AI SRE 的配置指南、集成方式和 API 参考。

## On-call

- [English / On-call / Integrations (353 pages)](https://docs.flashduty.com/_llms/en/on-call/integrations.txt): Documentation for English / On-call / Integrations.

### Quick Start

- [Flashduty On-call getting started](https://docs.flashduty.com/en/on-call/quickstart/quickstart.md): Set up Flashduty On-call in 10 minutes, from integrating alerts and configuring escalation rules to receiving phone notifications.
- [Flashduty app (mobile)](https://docs.flashduty.com/en/on-call/quickstart/mobile-app.md): Use the Flashduty App and mobile H5 to receive alert notifications and handle incidents anywhere
- [Flashduty On-call FAQ](https://docs.flashduty.com/en/on-call/quickstart/faq.md): Learn about the most common questions when using Flashduty On-call

### Product Comparison

- [Flashduty vs PagerDuty](https://docs.flashduty.com/en/on-call/comparison/vs-pagerduty.md): In-depth comparison of Flashduty vs PagerDuty: AI SRE, product features, integration ecosystem, customization capabilities, and pricing — a full breakdown
- [Flashduty vs Opsgenie](https://docs.flashduty.com/en/on-call/comparison/vs-opsgenie.md): An in-depth comparison of Flashduty and Opsgenie: the sunset timeline and official migration path, on-call features, status pages, AI capabilities, and pricing — and when staying inside Atlassian is the better path

### Channels

- [Create and manage](https://docs.flashduty.com/en/on-call/channel/create-edit.md): Isolate and manage alerts by business or team for precise assignment and efficient collaboration
- [Integrate data](https://docs.flashduty.com/en/on-call/channel/integrate-data.md): Bring monitoring system alerts into Flashduty On-call for unified alert processing
- [Escalation rules](https://docs.flashduty.com/en/on-call/channel/escalation-rule.md): Configure alert escalation rules to ensure incidents are promptly notified to the right responders
- [Noise reduction](https://docs.flashduty.com/en/on-call/channel/noise-reduction.md): Reduce alert noise through grouping, silencing, inhibition, and other strategies to improve processing efficiency

### Incident Management

- [What is an incident](https://docs.flashduty.com/en/on-call/incident/what-is-incident.md): An incident in Flashduty On-call represents an ongoing problem or an issue that needs to be addressed. Incidents are typically triggered by alerts and often associated with a series of similar alerts.
- [Search and view incidents](https://docs.flashduty.com/en/on-call/incident/search-view-incident.md): Learn how to use the incident list and details page, including aggregate views, filtering, and timeline
- [Handle and update incidents](https://docs.flashduty.com/en/on-call/incident/handle-update-incident.md): Learn how to modify incident title and other information, how to handle incidents, and sync status with others
- [Action items and follow-ups](https://docs.flashduty.com/en/on-call/incident/work-items.md): Use action items to track work that needs to be done during incident handling, and convert them into follow-ups linked to post-mortems
- [Escalate and reassign](https://docs.flashduty.com/en/on-call/incident/escalate-dispatch-incident.md): Learn how to reassign, escalate, or add responders
- [Alert management](https://docs.flashduty.com/en/on-call/incident/alert-management.md): View, filter, and manage all alerts through the alert management page, supporting list view and aggregate view
- [Custom actions](https://docs.flashduty.com/en/on-call/incident/custom-actions.md): Learn about custom action use cases and configuration methods
- [Past incidents](https://docs.flashduty.com/en/on-call/incident/past-incidents.md): Review historical similar incident resolutions to quickly handle new incidents
- [Outlier incidents](https://docs.flashduty.com/en/on-call/incident/outlier-incidents.md): Outlier incident detection for quick handling of new incidents
- [External incident submission](https://docs.flashduty.com/en/on-call/incident/external-submission.md): Once external reporting is enabled, customers or partners can submit incidents to a channel through a dedicated link or API without logging in to Flashduty, and the incidents automatically enter the assignment and notification flow

### Post-Mortem

- [What is a post-mortem](https://docs.flashduty.com/en/on-call/post-mortem/what-is-post-mortem.md): A post-mortem is a systematic review and analysis conducted after an incident has been resolved, helping teams learn from what happened and prevent similar issues from recurring.
- [Create and edit post-mortem reports](https://docs.flashduty.com/en/on-call/post-mortem/create-edit-post-mortem.md): Learn how to create a post-mortem report from an incident, collaborate with your team using the online editor, and publish and manage reports.
- [AI-assisted post-mortem generation](https://docs.flashduty.com/en/on-call/post-mortem/ai-generate-post-mortem.md): Let AI generate a post-mortem report draft based on your incident data, dramatically reducing the manual effort of writing from scratch.
- [Manage post-mortem templates](https://docs.flashduty.com/en/on-call/post-mortem/manage-templates.md): Use templates to standardize your team's post-mortem process and ensure every review covers the key information.

### Status Page

- [What is a status page](https://docs.flashduty.com/en/on-call/statuspage/statuspage.md): Achieve efficient internal and external communication during incidents through a unified service status dashboard
- [Get started with Flashduty status page](https://docs.flashduty.com/en/on-call/statuspage/get-started.md): Learn how to create a Flashduty status page from scratch or migrate from Atlassian Statuspage
- [Configure status page basics](https://docs.flashduty.com/en/on-call/statuspage/create-manage-page.md): Learn how to configure branding, custom domains, display settings, and editing or deletion for a status page
- [Components and sections](https://docs.flashduty.com/en/on-call/statuspage/components-sections.md): Learn how to create and manage service components and sections on your status page, and control component visibility
- [Publish and manage events](https://docs.flashduty.com/en/on-call/statuspage/publish-events.md): Learn how to publish incidents and maintenance events on your status page, manage event lifecycles, and add timeline updates
- [Event templates](https://docs.flashduty.com/en/on-call/statuspage/templates.md): Learn how to use complete status update and status description templates to quickly publish status page events
- [Subscription management](https://docs.flashduty.com/en/on-call/statuspage/subscriptions.md): Learn how to manage status page subscribers, including email confirmation, component-level subscriptions, and bulk import/export
- [Widgets](https://docs.flashduty.com/en/on-call/statuspage/widgets.md): Embed your status page's live status into your website as a badge or banner, or integrate it yourself through the public JSON API
- [Status page comparison](https://docs.flashduty.com/en/on-call/statuspage/comparison.md): In-depth comparison of Flashduty Status Page vs Atlassian Statuspage: more features, lower price, easier migration

### Analytics

- [Insights](https://docs.flashduty.com/en/on-call/analytics/insights.md): Use insights for data analysis, with statistics and analysis of incident data across multiple dimensions such as channels, teams, and individuals. Supports data download and export to enable data-driven business growth

### Integration Settings

- [Label enhancement](https://docs.flashduty.com/en/on-call/integration/alert-integration/label-enhancement.md): Label enhancement automatically generates new labels during alert ingestion to supplement source data. Examples: extract IP from description, map resource ID to readable name, combine multiple fields to generate jump links, query external systems through API for dynamic data
- [Alert pipeline](https://docs.flashduty.com/en/on-call/integration/alert-integration/alert-pipelines.md): Cleanse, format, and preprocess data at the alert ingestion source
- [Routing rules](https://docs.flashduty.com/en/on-call/integration/alert-integration/routing-rules.md): Routing rules are used for shared integrations to distribute events to corresponding channels based on alert attributes for classified alert handling

### Configuration

- [Schedule](https://docs.flashduty.com/en/on-call/configuration/schedule.md): Flexibly configure schedules and rotation rules to ensure 24/7 incident response
- [Service Calendar](https://docs.flashduty.com/en/on-call/configuration/service-calendar.md): Service calendars define workdays and rest days, working with escalation rules or silence rules to enable differentiated handling by date type. A typical scenario is securities trading systems that only trigger alert notifications on trading days (workdays).
- [Templates](https://docs.flashduty.com/en/on-call/configuration/templates.md): Notification templates control the content format of incident notifications. The system uses templates to render incident information and send notifications when assigning incidents.
- [Filter Conditions](https://docs.flashduty.com/en/on-call/configuration/filter-conditions.md): Filter specific alerts or incidents through condition matching, used in escalation rules, silence rules, inhibit rules, routing rules, label enhancement, and more
- [Notification](https://docs.flashduty.com/en/on-call/configuration/notifications.md): Comprehensive guide to Flashduty On-call supported notification channels, including App push, voice, SMS, email, and various IM tools
- [Personal Settings](https://docs.flashduty.com/en/on-call/configuration/personal-settings.md): Set personal contact information, notification preferences, and API keys
- [Custom fields](https://docs.flashduty.com/en/on-call/configuration/custom-fields.md): Add custom metadata to incidents to record specific business information
- [Custom forms](https://docs.flashduty.com/en/on-call/configuration/custom-forms.md): Configure conditional forms that collect additional information when users create, acknowledge, or close incidents

### Advanced

- [Reference Variables](https://docs.flashduty.com/en/on-call/advanced/reference-variables.md): Customize incident severity, title, and other information by referencing alert labels and attributes
- [Dynamic assignment](https://docs.flashduty.com/en/on-call/advanced/dynamic-notifications.md): Implement dynamic alert assignment based on labels, integrating with your custom systems
- [War room](https://docs.flashduty.com/en/on-call/advanced/war-room.md): War Room is an automated collaboration feature designed for incident emergency response, capable of creating and managing dedicated communication groups on mainstream instant messaging platforms.

### Best Practices

- [Dynamic dispatch with external data](https://docs.flashduty.com/en/on-call/practices/dynamic-dispatch-with-external-data.md): Automatically route alerts to the right responders using label mapping and dynamic dispatch, without frequently updating escalation rules
- [WeCom bot @ mention for responders](https://docs.flashduty.com/en/on-call/practices/wecom-bot-mention.md): Configure WeCom group chat bots to @ mention responders when pushing alert notifications, ensuring critical alerts are not overlooked