> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flashduty.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AI SRE Autonomous Troubleshooting Agent

> A conversational, autonomous SRE Agent platform that investigates incidents, finds root causes, accumulates operational knowledge, and integrates deeply with Flashduty incident response

<Info>
  **Private beta**: AI SRE is currently in private beta. Pro or higher accounts can apply for free beta access through the [AI SRE private beta application form](https://c9xudyniiq.feishu.cn/share/base/form/shrcn0ngCfdoygiaHnAT80BfZiH); after approval, Flashduty will add your account to the whitelist. Features and the UI may change during the beta.
</Info>

## What is AI SRE?

Flashduty AI SRE is a conversational, autonomous SRE Agent platform. You issue instructions in natural language, and it plans the steps on its own, queries metrics and logs, runs commands, calls external tools (MCP), delegates subtasks when needed, and ends with a conclusion backed by its investigation.

It is not a question-and-answer chatbot but a **hands-on troubleshooter**, integrated deeply with Flashduty incident response: when an incident triggers or a war room opens, you can spin up a session in one click so the Agent enters the investigation with full incident context — chat in the console, or just **@-mention it in your IM group** (Slack / Feishu / DingTalk / WeCom).

## Core Capabilities

<CardGroup cols={2}>
  <Card title="Chat to troubleshoot" icon="comments">
    Describe the problem in natural language; the Agent plans, calls tools, and streams its investigation and conclusion
  </Card>

  <Card title="Integrated with incident response" icon="bug">
    Spin up a session from an incident or war room; the Agent carries the context in, and accumulated knowledge feeds the next response
  </Card>

  <Card title="Knowledge that compounds" icon="book">
    DUTY.md-rooted Knowledge Packs hold service catalogs, runbooks, on-call paths, and other long-lived context
  </Card>

  <Card title="An extensible tool ecosystem" icon="plug">
    Extend capabilities with Skills, MCP, and A2A Agents; self-hosted Runners bring troubleshooting into your own network
  </Card>
</CardGroup>

## Typical Scenarios

<CardGroup cols={2}>
  <Card title="Conversational troubleshooting" icon="comments">
    Ask in the console workspace: why a service is failing, the root cause of an alert, or the blast radius of a change
  </Card>

  <Card title="Summon it from IM" icon="comment-dots">
    @-mention AI SRE in Slack / Feishu / DingTalk / WeCom to start or continue an investigation, visible to the whole team
  </Card>

  <Card title="Automatic war-room diagnosis" icon="people-group">
    When you open an IM war room for an incident, AI SRE runs an initial diagnosis and posts the conclusion back automatically
  </Card>

  <Card title="Operational insights" icon="gauge-high">
    Use /insight to review the last 30 days of sessions, quantify operational friction, and get reproducible improvement suggestions
  </Card>
</CardGroup>

## Beta & Billing

<AccordionGroup>
  <Accordion title="How to get access" icon="key">
    AI SRE requires a **Pro or higher** subscription. During the beta, submit the [AI SRE private beta application form](https://c9xudyniiq.feishu.cn/share/base/form/shrcn0ngCfdoygiaHnAT80BfZiH); after approval, Flashduty will add your account to the whitelist.
  </Accordion>

  <Accordion title="Free during beta, paid after launch" icon="gift">
    AI SRE is **free** during the private beta and is not billed separately. It will become a paid capability after commercialization starts. Before billing begins, Flashduty will share the product billing information, and you can choose whether to formally activate AI SRE or pause usage. No AI SRE charges are incurred before you confirm activation.
  </Accordion>
</AccordionGroup>

## Get Started

<CardGroup cols={2}>
  <Card title="Product overview" icon="rocket" href="/en/ai-sre/overview">
    Learn the full capability map, beta activation, and console navigation
  </Card>

  <Card title="Console sessions" icon="comments" href="/en/ai-sre/sessions">
    Sessions, streaming output, cancellation, context compaction, and starting from an incident
  </Card>

  <Card title="IM platform" icon="comment-dots" href="/en/ai-sre/im">
    @-mention the Agent in IM to troubleshoot, and learn about automatic war-room diagnosis
  </Card>

  <Card title="Usage insights" icon="gauge-high" href="/en/ai-sre/insight">
    Use /insight to review the last 30 days and surface repeated context and missing runbooks
  </Card>
</CardGroup>