> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flashduty.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Learn about Context
> Context is the long-lived material AI SRE carries into troubleshooting. People maintain the knowledge base. The system organizes memory. The Context page shows both, by scope.
AI SRE is available to accounts on an On-call Pro or higher subscription, with no application needed. Starting September 16, 2026, 08:00 Beijing time, it must be activated in the console before use and is billed on actual usage; see [billing terms](/en/compliance/ai-sre-credit-package-purchase-agreement).
## What context is
***
Context is the material AI SRE can reuse across troubleshooting sessions. It has two parts, shown together on the **Context** page.
* **Memory** is organized by the system. After a session, it keeps preferences, procedures, facts, and lessons that will still matter later. You can also ask, in the conversation, to remember or forget something.
* The **knowledge base** is maintained by people. It describes how this environment runs: a guide named `DUTY.md`, plus runbooks, service lists, and similar files. A session reads the guide first and opens the other files when it needs them.
## Three scopes
***
You pick a scope first. That scope is what you can see here, and what the assistant is allowed to change.
| Scope | Memory | Knowledge base |
| -------- | ----------- | ------------------------------ |
| Personal | Yours | None |
| Team | That team's | The pack that team already has |
| Shared | None | The whole account's |
Personal scope has no knowledge base. Shared scope has no memory.
## Read next
***
How the guide, runbooks, and files are organized, and how the assistant reads them in a session.
How memory is gathered from conversations, what personal and team scopes each show, and how to edit or delete a file on the page.