> ## Documentation Index > Fetch the complete documentation index at: https://docs.flashduty.com/llms.txt > Use this file to discover all available pages before exploring further. # Flashduty Microsoft Teams app privacy policy > Learn how the Flashduty Microsoft Teams app processes Teams-related data, why it is used, how it is stored, and how it is protected Last updated: 2026-07-09 This policy explains how the Flashduty Microsoft Teams app (the "Teams app") processes data in Microsoft Teams scenarios. The Teams app sends Flashduty alert and incident notifications to Teams and lets you link a Teams user, team, or group chat, and take actions such as acknowledge, resolve, or snooze from incident cards. This policy applies to the Teams app. General data protection terms for Flashduty services are described in the [Data Protection Protocol](/en/compliance/data-security) and [User Agreement](/en/compliance/user-agreement). ## Data processed To provide the Teams integration, the Teams app processes the following data only as needed: | Data type | Examples | Purpose | | ----------------------------------------------- | ---------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | Teams user information | Teams user ID, Microsoft Entra ID (AAD Object ID), user identifier in a conversation | Link a Teams user to a Flashduty user; verify the user taking an incident card action; send personal notifications or action feedback | | Teams team, channel, and group chat information | Team ID, team name, channel ID, conversation ID, group chat ID, group chat name entered by the user | Link a Teams team, channel, or group chat to a Flashduty instant messaging integration target; send incident cards to the intended conversation; update or reply to sent cards | | Teams conversation references | Bot Framework conversation reference, service URL, tenant information, activity ID | Allow the Teams app to send and update notifications after it is installed in a personal chat, team channel, or group chat | | Bot commands and interaction data | `help`, `linkUser`, `linkTeam`, and `linkChat` commands and parameters; Adaptive Card button actions | Understand the requested operation and generate linking cards, help cards, or incident action results | | Flashduty incident and alert card data | Incident title, severity, status, action type, card details, links | Display Flashduty notifications in Teams and return the action result after you click a card button | The Teams app does not read or store ordinary Teams chat content that is unrelated to Flashduty functionality. It processes only messages sent to the bot in personal chats, messages where the bot is mentioned in teams or group chats, installation and conversation reference data required for the app to work, and data needed to send or update Flashduty notifications. ## Purposes of use The Teams app processes Teams-related data only for these purposes: * Link Teams users, teams, channels, or group chats to Flashduty instant messaging integration targets. * Send Flashduty alert and incident notifications to linked Teams personal chats, team channels, or group chats. * Update incident cards in Teams or reply with the result of an incident card action. * Verify the Teams user who performs a card action and provide next-step guidance when the user is not linked or the subscription is unavailable. * Retrieve the channel list or team details for a specified Team to support Teams integration setup. * Keep necessary service logs for security audit, troubleshooting, and service reliability improvements. ## Storage The Teams app stores Bot Framework conversation references so it can later send or update notifications in installed Teams conversations. A conversation reference may include necessary fields provided by Microsoft Teams / Bot Framework, such as user, team, channel, group chat, tenant, and service URL information. When you complete linking in the Flashduty console, Flashduty stores the mapping between the Teams user, team, channel, or group chat and the Flashduty integration target. This mapping is used to deliver future incident notifications to the correct Teams target. The Teams app does not store ordinary chat messages as standalone long-term content. Incident, alert, and card data are business data in your Flashduty service. Their storage, deletion, and retention follow the applicable Flashduty agreements, product features, and your configuration. ## Data sharing The Teams app uses Microsoft Teams, Microsoft Bot Framework, and related Microsoft services to receive bot messages, send Adaptive Cards, query Teams channel or team information, and update sent cards. Microsoft's processing of data in those services is governed by Microsoft's applicable terms and privacy statements. Flashduty does not sell or disclose Teams-related data to unrelated third parties except as needed to provide the Teams integration, comply with legal obligations, follow your authorization, or as otherwise provided in applicable agreements. ## Data protection measures Flashduty uses reasonable technical and organizational measures to protect Teams-related data, including: * Transmitting data over secure protocols such as HTTPS. * Authenticating business API requests from the Flashduty backend to the Teams app. * Restricting access so only authorized personnel and services can access necessary data. * Managing service logs and operational data for troubleshooting, security audit, and reliability improvements. * Protecting customer data under the security measures described in the [Data Protection Protocol](/en/compliance/data-security). ## Your controls You can control Teams app data and functionality in these ways: * Uninstall or remove the Flashduty app in Microsoft Teams. * Manage the Microsoft Teams instant messaging integration in the Flashduty console. * Contact Flashduty support to request access, correction, deletion, or export of data associated with your account. * If you are a Teams administrator, control app visibility, installation policies, and organization-level usage permissions in the Microsoft Teams admin center. ## Contact us If you have questions about Teams app data processing, privacy protection, or data rights requests, contact Flashduty support at [support@flashcat.cloud](mailto:support@flashcat.cloud).