> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flashduty.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Volcengine RTC Alert Integration

> Sync Volcengine RTC alert events to Flashduty via webhook for automated alert noise reduction

Sync Volcengine RTC alert events to Flashduty via webhook for automated alert noise reduction.

<div class="hide">
  ## In Flashduty

  ***

  You can obtain an integration push URL through either of these two methods:

  ### Using Private Integration

  Choose this method when you don't need to route alert events to different channels - it's simpler.

  <details>
    <summary>Expand</summary>

    1. Go to the Flashduty console, select **Channel**, and enter a channel's details page
    2. Select the **Integrations** tab, click **Add Integration** to enter the integration page
    3. Choose **Volcengine RTC** integration and click **Save** to generate a card
    4. Click the generated card to view the **Push URL**, copy it for later use, and you're done
  </details>

  ### Using Shared Integration

  Choose this method when you need to route alerts to different channels based on the alert event payload.

  <details>
    <summary>Expand</summary>

    1. Go to the Flashduty console, select **Integration Center=>Alert Events** to enter the integration selection page
    2. Select **Volcengine RTC** integration:
       * **Integration Name**: Define a name for this integration
    3. Configure the default route and select the corresponding channel (after the integration is created, you can go to `Route` to configure more routing rules)
    4. Click **Save** and copy the newly generated **push URL** for later use
    5. Done
  </details>
</div>

## In Volcengine

***

### Configure Alert Rules

1. Login to your `Volcengine` console, find `RTC`, and enter the corresponding product console.
2. In the left menu, select `Monitor->Alert Notifications`, and go to the `Alert Rules` page.
3. Create or edit an alert rule, check `Alert Callback` on the rule page and fill in the <span class="integration_url">push URL</span> for the alert integration.
4. Configure other options as needed.
5. Click `Confirm` to complete the configuration.

![2026-02-05-17-32-39](https://docs-cdn.flashcat.cloud/images/png/21908f6a040f61ad2e8091226874fe97.png)

## Status Mapping

| Volcengine RTC | Flashduty | Status   |
| -------------- | --------- | -------- |
| Critical       | Critical  | Critical |
| Warning        | Warning   | Warning  |
| Notice         | Info      | Info     |

You can customize the severity through [Alert Processing Pipeline](/en/on-call/integration/alert-integration/alert-pipelines).