> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flashduty.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create and Edit Post-Mortem Reports

> Learn how to create a post-mortem report from an incident, collaborate with your team using the online editor, and publish and manage reports.

<Tip>**Plan requirement**: This feature requires an On-call Pro or higher subscription. [Learn more](https://flashcat.cloud/flashduty/price/)</Tip>

## Create a Post-Mortem Report

Once an incident has been closed, you can begin the post-mortem process.

<Steps>
  <Step title="Select an Incident">
    From the incident list or incident detail page, select the incident you want to review.
  </Step>

  <Step title="Choose a Template">
    Pick a post-mortem template to define the report's section structure. The system provides built-in templates in Chinese and English, or you can choose a custom template created by your team.
  </Step>

  <Step title="Create with One Click">
    Click "Create Post-Mortem Report" and the system will automatically extract severity, response time, responders, and other key information from the incident, generate a draft report, and take you to the editor.
  </Step>
</Steps>

<Note>
  Currently, each incident can only have one post-mortem report. If the incident already has a report, the system will open the existing one.
</Note>

## Online Collaborative Editing

Once you open the report, you'll enter an online collaborative editor. If you've used Google Docs, Notion, or Feishu Docs before, this will feel very familiar — multiple team members can edit the same report simultaneously, with all changes visible in real time.

The editor auto-saves your work, so there's no need to manually click save.

### Inserting Images

While editing, you can paste or drag images directly into the editor — monitoring dashboard screenshots, architecture diagrams, or any other key visuals.

| Constraint            | Details              |
| :-------------------- | :------------------- |
| Supported formats     | JPEG, PNG, WebP, GIF |
| Max size per image    | 4 MB                 |
| Max images per report | 100                  |

## Refining Report Details

Beyond the report body, there are a few other important fields to pay attention to:

### Title

The system auto-generates a default title based on the linked incident's title. You can edit it directly at the top of the editor to something more precise, such as "2026-03-15 Payment Service Timeout Causing Order Failures". The maximum title length is 256 characters.

### Key Metrics

The key metrics panel shows the critical indicators for this incident. You can adjust them based on the actual situation:

| Field               | Description                                      |
| :------------------ | :----------------------------------------------- |
| Highest severity    | The peak severity level of this incident         |
| Earliest start time | When the incident was first triggered            |
| Latest close time   | When the incident was last closed                |
| Total duration      | The combined duration of all linked incidents    |
| Responders          | People who participated in handling the incident |

### Follow-Up Items

Follow-up items are for recording action items that come out of the review — things like "optimize database connection pool settings" or "add cache circuit breaker". Follow-ups can be edited at any time, whether the report is in draft or published status.

## Publishing and Managing

### Publish a Report

Once the team has confirmed the content, click the "Publish" button to switch the report from draft to published.

<Tip>
  Publishing isn't the end of the road. If new findings emerge or corrections are needed later, just switch back to draft, make your changes, and republish.
</Tip>

### Finding Reports

In the post-mortem report list, you can filter by status, team, channel, and creation date range, with sorting by creation time or last updated time.

### Deleting a Report

If a report is truly no longer needed, you can delete it from the report detail page.

<Warning>
  Deletion is irreversible. Please proceed with caution.
</Warning>