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Welcome to Flashduty On-call! This guide will help you complete the entire process from alert integration to receiving phone notifications in 10 minutes.

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Core Workflow

The Flashduty On-call workflow is very intuitive: Alerts enter Channels through Integrations, then notify specific People according to Escalation Rules.
Flashduty On-call

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Step 1: Create a Channel

A Channel is the “war room” for managing incidents. We recommend organizing by business line (like “Payment Center”) or component (like “MySQL”).
1

Enter Channel List

Visit Channel List, click Create Channel
2

Fill in Basic Information

Enter a name (like My Test Channel), associate a Management Team (make sure you’re in the team)
Permission Notes: Channels control permissions through Management Team and Access Level together:
  • Management Team: The “owner” of the channel; only team members can modify channel configuration (integrations, escalation rules, etc.)
  • Access Level: Can be set to Public (visible to everyone) or Private (visible to members only)

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Step 2: Integrate Alert Data

Now, let’s bring monitoring system alerts into the system. Flashduty On-call provides two integration modes:
Path: Channel Details Page → Integrate Data → Add IntegrationFeatures: Point-to-point connection, alerts enter the current channel directly, no additional configuration needed, simple and quickSteps: Select your monitoring system (like Zabbix), save to get the dedicated Push URL (Webhook), configure it in your monitoring system
Verify: Manually trigger a monitoring alert. If the integration card shows Latest Event Time, the integration is successful!

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Step 3: Configure Escalation Rules

When alerts come in, who should be notified? This is determined by Escalation Rules.
Prerequisites:
  • To receive Phone/SMS notifications, first bind your phone number in Personal Center
  • To receive Email notifications, first bind your email
1

Enter Escalation Rules

On the Channel Details page, switch to the Escalation Rules tab
2

Edit or Create Policy

Click an existing escalation rule to edit, or create a new one
3

Configure Recipients

  • Who to notify: Select yourself or your team
  • How to notify: Check Direct Message (phone/SMS/email) or Group Chat (Dingtalk/Feishu group)
4

Save Configuration

Confirm and save the configuration
Verify: Trigger another monitoring alert. Your phone should immediately receive a call or SMS notification, and the IM group should also receive an alert card.

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Advanced Configuration

Congratulations! You’ve completed the core workflow. Next, you can try more advanced features:

Schedule

Only notify today’s on-call personnel

Noise Reduction

Merge 100 similar alerts into 1

Routing Rules

Auto-distribute to different channels based on alert content

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FAQ

Go to Account Settings → Notification Settings and check:
  1. Is your phone number verified?
  2. Are phone/SMS channels enabled in “Assignment Notifications”?
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