> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flashduty.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Flashduty On-call Getting Started

> Set up Flashduty On-call in 10 minutes, from integrating alerts and configuring escalation rules to receiving phone notifications.

Welcome to Flashduty On-call! This guide will help you complete the entire process from alert integration to receiving phone notifications in **10 minutes**.

{ /*
## Video Demo

---

<Video src="https://download.flashcat.cloud/%e6%95%b4%e4%bd%93%e6%bc%94%e7%a4%ba.mp4"></Video>

*/}

## Core Workflow

***

The Flashduty On-call workflow is very intuitive: **Alerts** enter **Channels** through **Integrations**, then notify specific **People** according to **Escalation Rules**.

<Frame>
  <img src="https://docs-cdn.flashcat.cloud/images/png/3c008394e4a6bf75558627289bf2693e.png" alt="Flashduty On-call" />
</Frame>

## Step 1: Create a Channel

***

A **Channel** is the "war room" for managing incidents. We recommend organizing by business line (like "Payment Center") or component (like "MySQL").

<Steps>
  <Step title="Enter Channel List">
    Visit [Channel List](https://console.flashcat.cloud/channel), click **Create Channel**
  </Step>

  <Step title="Fill in Basic Information">
    Enter a name (like `My Test Channel`), associate a **Management Team** (make sure you're in the team)
  </Step>
</Steps>

<Tip>
  **Permission Notes**: Channels control permissions through **Management Team** and **Access Level** together:

  * **Management Team**: The "owner" of the channel; only team members can modify channel configuration (integrations, escalation rules, etc.)
  * **Access Level**: Can be set to **Public** (visible to everyone) or **Private** (visible to members only)
</Tip>

## Step 2: Integrate Alert Data

***

Now, let's bring monitoring system alerts into the system. Flashduty On-call provides two integration modes:

<Tabs>
  <Tab title="Dedicated Integration (Recommended for Beginners)">
    **Path**: Channel Details Page → **Integrate Data** → **Add Integration**

    **Features**: Point-to-point connection, alerts enter the current channel directly, no additional configuration needed, simple and quick

    **Steps**: Select your monitoring system (like Zabbix), save to get the dedicated **Push URL (Webhook)**, configure it in your monitoring system
  </Tab>

  <Tab title="Shared Integration (Advanced)">
    **Path**: **Integration Center** → **Alert Events** → **Add Integration**

    **Features**: Unified entry, route distribution. Alerts first enter Integration Center, then distribute to different channels based on **Routing Rules** (like by `service` label)

    **Use Case**: Company-wide unified monitoring platforms (like Prometheus) that need to distribute alerts from different businesses to different teams
  </Tab>
</Tabs>

<Check>
  **Verify**: Manually trigger a monitoring alert. If the integration card shows **Latest Event Time**, the integration is successful!
</Check>

## Step 3: Configure Escalation Rules

***

When alerts come in, who should be notified? This is determined by **Escalation Rules**.

<Warning>
  **Prerequisites**:

  * To receive **Phone/SMS** notifications, first bind your phone number in **Personal Center**
  * To receive **Email** notifications, first bind your email
</Warning>

<Steps>
  <Step title="Enter Escalation Rules">
    On the Channel Details page, switch to the **Escalation Rules** tab
  </Step>

  <Step title="Edit or Create Policy">
    Click an existing escalation rule to edit, or create a new one
  </Step>

  <Step title="Configure Recipients">
    * **Who to notify**: Select yourself or your team
    * **How to notify**: Check **Direct Message** (phone/SMS/email) or **Group Chat** (Dingtalk/Feishu group)
  </Step>

  <Step title="Save Configuration">
    Confirm and save the configuration
  </Step>
</Steps>

<Check>
  **Verify**: Trigger another monitoring alert. Your phone should immediately receive a call or SMS notification, and the IM group should also receive an alert card.
</Check>

## Advanced Configuration

***

Congratulations! You've completed the core workflow. Next, you can try more advanced features:

<CardGroup cols={3}>
  <Card title="Schedule" icon="calendar" href="/en/on-call/configuration/schedule">
    Only notify today's on-call personnel
  </Card>

  <Card title="Noise Reduction" icon="filter" href="/en/on-call/channel/noise-reduction">
    Merge 100 similar alerts into 1
  </Card>

  <Card title="Routing Rules" icon="route" href="/en/on-call/channel/integrate-data">
    Auto-distribute to different channels based on alert content
  </Card>
</CardGroup>

## FAQ

***

<AccordionGroup>
  <Accordion title="Can't receive phone/SMS notifications?">
    Go to **Account Settings → Notification Settings** and check:

    1. Is your phone number verified?
    2. Are phone/SMS channels enabled in "Assignment Notifications"?
  </Accordion>

  <Accordion title="Is there a fee?">
    New enterprises get a **14-day free trial** (Professional edition). After the trial, visit the Billing Center to purchase.
  </Accordion>
</AccordionGroup>