> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flashduty.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Team Management

> Create, configure, and manage teams and members

## About Teams

***

A team is a collection of members. You can group members with different responsibilities or projects into a team for managing **channels, notification assignment, schedules, and service calendars**.

## Team Management

***

### Searching Teams

* All teams are displayed by default; you can choose to show only "my" teams
* Supports fuzzy search by team name; search by member is not supported

### Creating and Editing

<Steps>
  <Step title="Create Team">
    Go to the team management page and click the **Create Team** button
  </Step>

  <Step title="Fill in Information">
    Enter team name and description, select initial members
  </Step>

  <Step title="Save">
    Confirm the information and save to complete team creation
  </Step>
</Steps>

<Note>
  * There is currently no limit on the number of teams or members
  * A member can belong to multiple teams
  * You can modify team name, description, and members at any time
</Note>

### Team Detail Page

Click a team name to enter the team detail page, where you can:

* **View Members**: View all members in the team
* **Add Members**: Click the **Add Members** button to select and add members from the organization
* **Remove Members**: Click the **Remove** button next to a member to remove them from the team
* **Leave Team**: If you are a member of the team, click **Leave Team** to leave voluntarily
* **Delete Team**: Members with team management permissions can delete the team from the detail page

### Deleting Teams

<Warning>
  * Before deleting, confirm whether any channels, escalation rules, etc. are associated with this team
  * After deletion, associated configurations will immediately become invalid and cannot be recovered. Please proceed with caution
</Warning>

## Member Management

***

In the member list, a warning icon appears next to unverified email addresses or phone numbers. Unverified contact methods cannot receive alert notifications. Please remind members to complete verification promptly.

### Invitation Methods

<Tabs>
  <Tab title="Email Invitation">
    The console supports email invitations. The user nickname defaults to the email prefix and can be modified after activation.

    1. Go to the member management page
    2. Click **Invite Members**
    3. Select the invitation method as **Email**
    4. Enter the email address and member name
    5. Select role (optional)
    6. Send invitation

    You can add multiple invitation entries in a single operation for batch invitations.
  </Tab>

  <Tab title="Phone Invitation">
    The console also supports inviting members via phone number.

    1. Go to the member management page
    2. Click **Invite Members**
    3. Select the invitation method as **Phone**
    4. Enter the phone number (with international country code support) and member name
    5. Select role (optional)
    6. Send invitation
  </Tab>

  <Tab title="API Invitation">
    Invite via [Open API](/en/api-reference/platform/members/member-invite), which supports both email and phone number invitations.
  </Tab>

  <Tab title="SSO Auto-creation">
    Contact your administrator to configure [Single Sign-On](/en/platform/configure-sso). New members will have accounts automatically created upon sign in.
  </Tab>
</Tabs>

<Note>
  * The system will send SMS or email notifications to invitees
  * Daily invitation limit is 200 people, with a maximum of 20 per invitation and up to 5 resends per day
  * Unactivated accounts cannot receive alert-related notifications
</Note>

### Changing Roles

* Account administrators can change member roles
* Members can downgrade their own role but cannot upgrade it

For more information about roles and permissions, see [Permission Design](/en/platform/permission-design).

### License Management

Licenses determine whether a member can view and handle incidents. In the member management list, you can view and manage the license status of each member.

| License Type  | Description                                                                                                                                          |
| ------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Fixed**     | Permanently valid and cannot be preempted. Suitable for core members who need to handle incidents continuously                                       |
| **Temporary** | Automatically released at the end of each billing cycle, with reallocation at the start of the new cycle                                             |
| **None**      | The member does not hold a license and cannot view or handle incidents. If idle licenses are available, the member may acquire one in the next cycle |

You can perform the following actions in the License column of the member list:

* **Grant Fixed License**: Assign a fixed license to a member, provided there are available license slots
* **Revoke License**: Release the member's license; the member will no longer be able to view or handle incidents

<Note>
  The total number of licenses depends on your subscription plan. When all licenses are allocated, you need to release another member's license or upgrade your subscription to assign one to a new member.
</Note>

### Deleting Members

<Warning>
  * Once a member is deleted, it cannot be recovered. Please proceed with caution
  * After a member is deleted, their historical data will not be deleted
</Warning>

## FAQ

***

<AccordionGroup>
  <Accordion title="Email invitation - member did not receive verification email">
    Please check the following in order:

    1. Is the email address correct?
    2. Check the spam folder
    3. Are there any email filtering rules set up?

    If everything is normal, try having the inviter resend the invitation, or contact official technical support.
  </Accordion>

  <Accordion title="SMS invitation - member did not receive verification SMS">
    Please check the following in order:

    1. Is the phone number correct?
    2. Is there any SMS blocking set up on the phone?

    If everything is normal, try having the inviter resend the invitation, or contact official technical support.
  </Accordion>

  <Accordion title="Can the same member belong to multiple owner tenants?">
    Yes. If member A belongs to multiple owners, they will be prompted to select which owner to sign in to upon login.
  </Accordion>

  <Accordion title="Can phone numbers or emails be duplicated under the same account owner?">
    No. Phone numbers and emails must be globally unique.
  </Accordion>

  <Accordion title="Why can't administrators modify other members' email or phone number?">
    Phone numbers and emails are important channels for incident notifications and console sign in. To prevent unexpected incidents from modifications made without the member's knowledge, only the member themselves can make changes, and verification is required.
  </Accordion>
</AccordionGroup>

## Related Topics

***

<CardGroup cols={2}>
  <Card title="Permission Design" icon="shield-check" href="/en/platform/permission-design">
    Learn about functional and data permission design
  </Card>

  <Card title="Single Sign-On" icon="right-to-bracket" href="/en/platform/configure-sso">
    Configure SSO for unified identity authentication
  </Card>
</CardGroup>