AI SRE is available to accounts on an On-call Pro or higher subscription, with no application needed. Starting September 16, 2026, 08:00 Beijing time, it must be activated in the console before use and is billed on actual usage; see billing terms.
What context is
Context is the material AI SRE can reuse across troubleshooting sessions. It has two parts, shown together on the Context page.
- Memory is organized by the system. After a session, it keeps preferences, procedures, facts, and lessons that will still matter later. You can also ask, in the conversation, to remember or forget something.
- The knowledge base is maintained by people. It describes how this environment runs: a guide named
DUTY.md, plus runbooks, service lists, and similar files. A session reads the guide first and opens the other files when it needs them.
Three scopes
You pick a scope first. That scope is what you can see here, and what the assistant is allowed to change.
Personal scope has no knowledge base. Shared scope has no memory.
Read next
Learn about the knowledge base
How the guide, runbooks, and files are organized, and how the assistant reads them in a session.
Learn about memory
How memory is gathered from conversations, what personal and team scopes each show, and how to edit or delete a file on the page.