1. Scope
This policy applies to customers who purchase online through the Flashduty console via self-service (subscriptions and prepaid top-ups). For customers who purchase the Service under a written contract signed offline, refunds and termination are governed by the signed contract; where the contract is silent, this policy applies by reference. This policy supplements the Terms of Service and the User Agreement. If this policy conflicts with a separate written agreement signed between you and Flashduty, the separately signed written agreement prevails.2. How billing works
Flashduty is a subscription and prepaid usage SaaS. You prepay for usage credits that become available immediately upon payment and are consumed continuously as you use the Service. Pricing is shown on our Pricing page.3. Cancellation and downgrade
3.1 How to cancel or downgrade
- Cancel or downgrade your plan from your account settings in the Flashduty console, or
- Email contact-us@flashcat.cloud from the account owner’s address, or reach us via the Contact page.
3.2 When cancellation takes effect
- Subscriptions: cancellation stops future renewals. Your current paid plan remains active until the end of the period you have already paid for, after which the account moves to the free tier or is closed, as you choose.
- Prepaid usage credits: you may continue to use any remaining prepaid credits until they are consumed or expire.
3.3 Remaining prepaid credits
Unused prepaid credits do not automatically expire on cancellation and remain available for use while your account is open. If you want a refund of unused, unconsumed credits, see Section 4 of this policy. Credits that have already been consumed are not refundable.3.4 Your data after cancellation
After cancellation or account closure, we retain your data for a limited period to allow reactivation and to meet legal obligations, after which it is deleted or anonymized as described in our Privacy Policy. You may request export or deletion of your data before closing the account. For how user business data is handled when the service period ends or terminates early, see Article 6.4 of the Terms of Service.3.5 Reactivation
You can reactivate a cancelled account by signing back in and selecting a plan, subject to availability of your previous data within the retention window.4. Refunds
4.1 Immediate availability and what is not refundable
Because the Service is activated and usable immediately after a top-up or subscription purchase, and credits are consumed on an ongoing basis as the Service is used, fees for credits that have already been consumed are non-refundable. The following are not refundable:- Usage credits that have already been consumed.
- Fees for a billing period that has already elapsed where the Service was available.
- Add-on usage (such as SMS, voice, or email notifications) that has already been delivered.
4.2 Refund eligibility
- Unused prepaid credits: if you have purchased prepaid credits and have not consumed them, you may request a refund of the unused, unconsumed balance within fourteen (14) days of the original purchase.
- Subscription fees: subscription fees are charged for the applicable billing period. If you believe you were charged in error, contact us within thirty (30) days of the charge.
- Duplicate or incorrect charges: charges that are duplicated or billed in error are fully refundable upon verification.
- Termination by us: if Flashduty terminates the Service early under Article 9.3.3 of the Terms of Service, prepaid but unconsumed amounts are returned to your Flashduty account balance; you may also request under this policy that those amounts be refunded to the original payment method, without being subject to the fourteen (14) day limit in the first bullet of this Section 4.2.