Organization Information

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Organization Information

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The Organization Information page centralizes your organization’s identity and org-level default settings, and is accessible to all members. Entry: Platform Management → Organization → Organization Information, or click the Organization Information button on your profile card in Personal Center. The page contains the following sections:

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Organization Profile

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The Organization Profile section maintains the organization’s identity. Only the subject account or Account.Admin can edit; other members are read-only.

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Domain

The domain is an important identifier for the subject account, used to locate the correct SSO configuration during single sign-on. Each organization’s login domain is globally unique. After configuration, members can initiate single sign-on directly via {domain}.sso.flashcat.cloud. Note the following rules when changing the domain:

• The domain must be 5–40 characters and can only contain letters, numbers, or -, and cannot start or end with -
• The new domain cannot be the same as the current one
• The change requires confirming the impact scope and may require multi-factor authentication (MFA)

After changing the domain, it applies to the following scenarios:

• SSO single sign-on configuration: All configured SSO login domains change accordingly; members must use the new domain to initiate single sign-on
• Email integration push addresses: The email integration receiving address format is prefix@{domain}.{email-suffix}; the address changes when the domain changes, so update related configurations promptly

See SSO Configuration for more information.

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Notification Settings

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The Notification Settings section maintains the content and language of system notifications within the organization, applied to all members. Only the subject account or Account.Admin can modify; other members see the current values as read-only text.

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Default Notification Language

The org-level default language for system notification copy — Chinese or English — applied to incident dispatch, schedule shift, subscription expiration reminders, and other system notifications.

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Send Full Incident Alert SMS

An org-level toggle that controls whether incident alert SMS messages are truncated: Enabling requires confirmation: domestic and international incident alert SMS messages will no longer be truncated, and long content may be split into multiple messages billed separately.

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Incident Handling

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The Incident Handling section maintains org-level defaults for incident-handling operations, applied to the console and IM alert cards.

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Snooze Time Presets

When snoozing incidents in the console or IM cards (Feishu/Lark, DingTalk, WeCom, Slack, Teams), the system offers 3 preset durations:

• Exactly 3 fixed slots; each slot uses hours or minutes as its unit
• Each value must be greater than 0, and at most 24 hours (max 24 in hours, max 1440 in minutes)
• Presets cannot be duplicated
• Defaults are 2 hours / 4 hours / 12 hours; click Restore Defaults to reset quickly

Click Save to apply changes, which take effect immediately in the console and IM cards. Only the subject account or Account.Admin can edit; other members see the current presets as read-only text. See Snooze for more snooze operations.

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Quick-silence label exclusion rules

When you create a quick silence, the matching conditions are generated automatically from the incident’s severity and labels. Labels that hit an exclusion rule do not participate in the matching conditions, so labels whose values change on every occurrence (trigger value, current value, links, etc.) don’t end up in the conditions and cause similar alerts to escape silencing. Where to configure: Organization Profile → Fault Handling → Quick-silence excluded labels (the configuration dialog is titled “Quick-silence label exclusion rules”). Only the subject account or Account.Admin can modify the rules; other members can open and view the current rules (exclusion rules affect the silences they create, so they need visibility). Changes take effect only for quick silences created afterwards. Configuration contents:

• Per-integration exclusion lists: maintain an excluded label list for each integration separately. When creating a quick silence, a label hitting any exclusion list is excluded
• System format rule toggles: json (JSON values), datetime (datetime format), and numeric (numeric values), all enabled by default; label values longer than 235 characters are also excluded automatically (cannot be disabled)
• Global blacklist: about 95 system-curated labels (such as trigger_value, current_value, detail_url, query) are always excluded; they are maintained as a frontend constant and cannot be configured

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Related Topics

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