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Last updated: 2026-07-09 These terms apply to the Flashduty Microsoft Teams app (the “Teams app”). The Teams app is a Microsoft Teams integration for Flashduty services. It lets you receive Flashduty alert and incident notifications in Teams, link Teams users or conversations, and take incident response actions from notification cards. These terms supplement the Terms of Service and User Agreement. If these terms conflict with a separate written agreement between you and Flashduty, the separate written agreement controls.

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Scope

The Teams app supports these scenarios:
  • Receive Flashduty alert and incident notifications in Teams personal chats, team channels, or group chats.
  • Use bot commands such as help, linkUser, linkTeam, and linkChat to view help and complete linking flows.
  • Acknowledge, resolve, snooze, or perform custom actions configured in Flashduty from Teams Adaptive Cards.
  • Send, update, or reply to incident notification cards from the Flashduty backend through the Teams app.
  • Retrieve necessary Teams team and channel information to support integration setup.

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Requirements

Before using the Teams app, you need:
  • A valid Flashduty account.
  • The required Flashduty plan, subscription, or entitlement for the features you use.
  • The necessary alert source, incident notification, and Microsoft Teams instant messaging integration configuration in Flashduty.
  • Permission from your Microsoft Teams organization administrator to install and use the Teams app.
  • Compliance with the applicable rules of Microsoft Teams, Microsoft 365, Microsoft Bot Framework, and your organization.
If the Flashduty account is not linked, the subscription is unavailable, or Teams admin policies restrict app usage, some or all Teams app features may not work.

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Your responsibilities

You are responsible for:
  • Ensuring that you have permission to install and use the Teams app in the target Teams organization, team, channel, or group chat.
  • Ensuring that receiving Flashduty alert and incident notifications in Teams does not violate your organization’s security, compliance, or data processing requirements.
  • Properly managing your Flashduty account, Teams account, administrator permissions, integration IDs, and linking configuration.
  • Confirming that incident actions taken from Teams cards are within your role, authorization, and internal process.
  • Avoiding unrelated sensitive personal information, secrets, passwords, or confidential content in bot commands, card fields, or integration configuration.
  • Removing Teams app installations or Flashduty integration configurations that are no longer needed.

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Usage restrictions

You must not use the Teams app to:
  • Send illegal, infringing, fraudulent, malicious, harassing, spam, or otherwise improper content.
  • Bypass access controls or security restrictions in Flashduty, Microsoft Teams, or your organization.
  • Read, forward, disclose, or process another person’s Teams information, Flashduty incident data, or business data without authorization.
  • Interfere with the normal operation of the Teams app, Flashduty services, Microsoft services, or third-party systems.
  • Reverse engineer the Teams app, perform scanning attacks, abuse APIs, generate abusive automated traffic, or engage in other destructive behavior.
If Flashduty reasonably determines that your usage creates security, compliance, abuse, or non-payment risk, Flashduty may restrict, suspend, or terminate Teams app-related services under the applicable agreements.

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Third-party services

The Teams app depends on Microsoft Teams, Microsoft Bot Framework, Microsoft 365, and related Microsoft services. When you use those Microsoft services, you must also comply with Microsoft’s applicable terms, privacy statements, organization policies, and administrator configuration. Flashduty does not control Microsoft service availability, policy changes, client behavior, or review results. Installation failures, message delays, card rendering differences, or feature limitations caused by Microsoft services, organization policies, network conditions, or administrator configuration are not a breach of these terms by Flashduty.

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Data and privacy

For the scope, purposes, storage, and protection measures for Teams-related data processed by the Teams app, see the Flashduty Microsoft Teams app privacy policy. Incident, alert, and card content are business data in your Flashduty service. You must ensure that this data is lawful, accurate, authorized, and managed according to your organization’s visibility requirements.

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Service changes and termination

Flashduty may update, adjust, suspend, or terminate the Teams app due to product improvements, security requirements, Microsoft platform changes, laws and regulations, or business strategy changes. Flashduty will use reasonable efforts to notify you of material changes through documentation, in-product notices, email, or other means. You may uninstall the Teams app in Microsoft Teams or delete the related integration configuration in the Flashduty console at any time. After uninstalling or deleting the configuration, the related Teams target may no longer receive Flashduty notifications.

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Support

If you need help with installation, configuration, notification delivery, card interactions, or account linking, contact Flashduty support at support@flashcat.cloud.