1. Scope
This policy applies to the Flashduty website, console, mobile applications, and other clients of the Service. It does not apply to third-party websites or services that we do not control.2. Information we collect
- Account information: name, work email, phone number, company name, and login credentials. You may also choose to provide additional information (such as province and city, time zone, postal code, and job title).
- Billing information: billing contact, billing address, and the last four digits and card brand of the payment method. Full payment card numbers are processed by our payment processor and are not stored by Flashduty.
- Usage and telemetry data: the monitoring, alerting, and incident data that you and your systems send to the Service, plus product usage logs needed to operate the Service.
- Technical data: IP address, device and browser type, and cookie identifiers collected when you use the website and the Service, together with sign-in and operation logs that we record to secure the Service and as required by applicable law.
- Support communications: information you provide when you contact us.
3. How we use information
- To provide, operate, maintain, and secure the Service.
- To process payments, manage prepaid usage credits, and prevent fraud.
- To provide customer support and respond to your requests.
- To send service, security, and billing notices.
- To improve the Service and develop new features, including de-identified aggregate statistical analysis.
- To send you product updates and event information by email or telephone, unless you opt out. You can stop receiving these at any time via the unsubscribe link in the email or by contacting us; after opting out, we will still send necessary service, security, and billing notices.
- To comply with legal obligations.
4. Legal bases for processing
Where applicable law requires a legal basis, we rely on the performance of our contract with you, your consent (which you may withdraw at any time), our legitimate interests in operating and securing the Service, and compliance with legal obligations.5. How we share information
- Affiliates: with Flashcat Cloud affiliates to the extent necessary to operate the Service, subject to the same protections as this policy.
- Payment processors: third-party payment providers process payment transactions under their own privacy policies. We do not store full payment card numbers.
- Service providers: cloud hosting, communications, and analytics providers that process data on our behalf under confidentiality obligations.
- Legal and safety: when required by law, regulation, or legal process, or to protect the rights, property, or safety of Flashduty, our customers, or others. We are obliged to cooperate with lawful requests or orders from judicial, administrative, military, and public security authorities.
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this policy.
6. Device permission usage
6.1 To provide you with a better service experience, our mobile application may need to access the following device permissions: Camera Permission:- Purpose of Use: For scanning QR codes for quick login
- Method of Use: The camera permission will only be enabled after your explicit authorization when you actively use related features
- Scope of Use: Limited to the above functional scenarios only, will not be used for other purposes
- You can enable or disable camera permission at any time in your device’s system settings
- Purpose of Use: To ensure you can receive important alert notifications in a timely manner
- Method of Use: The notification permission will be requested when you first use the app, you can choose whether to grant it
- Scope of Use: Used for displaying alert messages and important notifications
- You can manage notification settings at any time in your device’s system settings
- Purpose: To sync Flashduty voice call contacts to prevent you from missing important notifications
- Usage: Only activated with your explicit authorization when you actively use related features
- Scope: Only used for syncing Flashduty contact information, not for any other purposes
- You can manage contacts permission anytime in your device’s system settings
- Purpose of Use: To ensure that the application can normally receive broadcast messages pushed from the client when the application is closed or running in the background, the application needs to use the (auto-start) capability. It will send broadcasts through the system at a certain frequency to wake up the application’s auto-start or associated startup behavior, which is necessary for implementing functions and services. When you open content-type push messages, after obtaining your explicit consent, it will jump to open related content. Without obtaining your consent, there will be no associated startup.
- Method of Use: This permission will be requested when you first install the application, you can choose whether to grant it
- Scope of Use: Used for automatically starting the application after system reboot to ensure timely delivery of alert messages
- You can manage this permission at any time in your device’s system settings
- The above permissions are all optional, and you can decide whether to grant them
- When you choose to deny certain permissions, features that rely on those permissions may not function properly
- You can view and manage the permissions you have granted at any time in your device’s system settings
- Strictly following the “permission minimization” principle, only requesting permissions necessary for business functions
- Dynamically prompting and obtaining your explicit consent before you use related features
- Not enabling or forcing any permissions by default
- Immediately stopping the use of relevant permissions after you revoke authorization
7. Third-party SDK usage
7.1 To provide you with better services, the Flashduty application integrates the following third-party SDKs:
7.2 You understand and agree that:
- The use of these SDKs is necessary for ensuring the normal operation of core application functions
- The information collected by these SDKs is only used for message push services, and we take strict protection measures for your sensitive personal information
- We have signed data protection agreements with these third-party service providers
- These third-party service providers will strictly comply with relevant privacy protection regulations
- Strictly protect your sensitive personal information
- Strictly review the security and privacy protection capabilities of third-party SDKs
- Regularly assess the usage of third-party SDKs
- Timely update and optimize the use of third-party SDKs
- Ensure that information collected by third-party SDKs is properly protected and will not be used for other purposes