Reset work item assignees
curl --request POST \
--url 'https://api.flashcat.cloud/incident/work-item/assignees/reset?app_key=' \
--header 'Content-Type: application/json' \
--data '
{
"work_item_id": "wi_9fK2mNqRtVwXyZaBcDeFgH",
"version": 2,
"assignee_ids": [
3790925372131,
5068740052131
]
}
'import requests
url = "https://api.flashcat.cloud/incident/work-item/assignees/reset?app_key="
payload = {
"work_item_id": "wi_9fK2mNqRtVwXyZaBcDeFgH",
"version": 2,
"assignee_ids": [3790925372131, 5068740052131]
}
headers = {"Content-Type": "application/json"}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {'Content-Type': 'application/json'},
body: JSON.stringify({
work_item_id: 'wi_9fK2mNqRtVwXyZaBcDeFgH',
version: 2,
assignee_ids: [3790925372131, 5068740052131]
})
};
fetch('https://api.flashcat.cloud/incident/work-item/assignees/reset?app_key=', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.flashcat.cloud/incident/work-item/assignees/reset?app_key=",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'work_item_id' => 'wi_9fK2mNqRtVwXyZaBcDeFgH',
'version' => 2,
'assignee_ids' => [
3790925372131,
5068740052131
]
]),
CURLOPT_HTTPHEADER => [
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.flashcat.cloud/incident/work-item/assignees/reset?app_key="
payload := strings.NewReader("{\n \"work_item_id\": \"wi_9fK2mNqRtVwXyZaBcDeFgH\",\n \"version\": 2,\n \"assignee_ids\": [\n 3790925372131,\n 5068740052131\n ]\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.flashcat.cloud/incident/work-item/assignees/reset?app_key=")
.header("Content-Type", "application/json")
.body("{\n \"work_item_id\": \"wi_9fK2mNqRtVwXyZaBcDeFgH\",\n \"version\": 2,\n \"assignee_ids\": [\n 3790925372131,\n 5068740052131\n ]\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.flashcat.cloud/incident/work-item/assignees/reset?app_key=")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Content-Type"] = 'application/json'
request.body = "{\n \"work_item_id\": \"wi_9fK2mNqRtVwXyZaBcDeFgH\",\n \"version\": 2,\n \"assignee_ids\": [\n 3790925372131,\n 5068740052131\n ]\n}"
response = http.request(request)
puts response.read_body{
"request_id": "01J8XQ3E5Z7JM2NTFQ5YJ8P9R4",
"data": {
"item": {
"work_item_id": "wi_68MHnkWBiyjrh6uhkxUyiZ",
"item_type": "follow_up",
"incident_id": "6a5f1e28807515413b384bce",
"post_mortem_id": "51d65cd9525c369379ba471b5512df63",
"title": "Follow-ups assigned to Bowen and Weili",
"status": "done",
"source_kind": "native",
"version": 2,
"assignee_ids": [
3790925372131,
4756301322131,
5068740052131
],
"created_by": 5329873302131,
"updated_by": 3790925372131,
"created_at_seconds": 1785495329,
"updated_at_seconds": 1785496384
},
"added_assignee_ids": [
5068740052131
],
"removed_assignee_ids": [
4756301322131
]
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "InvalidParameter",
"message": "The specified parameter is not valid."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "Unauthorized",
"message": "You are unauthorized."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "RequestTooFrequently",
"message": "Request too frequently."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "InternalError",
"message": "We encountered an internal error, and it has been reported. Please try again later."
}
}Work items
Reset work item assignees
Replace a work item’s entire assignee set.
POST
/
incident
/
work-item
/
assignees
/
reset
Reset work item assignees
curl --request POST \
--url 'https://api.flashcat.cloud/incident/work-item/assignees/reset?app_key=' \
--header 'Content-Type: application/json' \
--data '
{
"work_item_id": "wi_9fK2mNqRtVwXyZaBcDeFgH",
"version": 2,
"assignee_ids": [
3790925372131,
5068740052131
]
}
'import requests
url = "https://api.flashcat.cloud/incident/work-item/assignees/reset?app_key="
payload = {
"work_item_id": "wi_9fK2mNqRtVwXyZaBcDeFgH",
"version": 2,
"assignee_ids": [3790925372131, 5068740052131]
}
headers = {"Content-Type": "application/json"}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {'Content-Type': 'application/json'},
body: JSON.stringify({
work_item_id: 'wi_9fK2mNqRtVwXyZaBcDeFgH',
version: 2,
assignee_ids: [3790925372131, 5068740052131]
})
};
fetch('https://api.flashcat.cloud/incident/work-item/assignees/reset?app_key=', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.flashcat.cloud/incident/work-item/assignees/reset?app_key=",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'work_item_id' => 'wi_9fK2mNqRtVwXyZaBcDeFgH',
'version' => 2,
'assignee_ids' => [
3790925372131,
5068740052131
]
]),
CURLOPT_HTTPHEADER => [
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.flashcat.cloud/incident/work-item/assignees/reset?app_key="
payload := strings.NewReader("{\n \"work_item_id\": \"wi_9fK2mNqRtVwXyZaBcDeFgH\",\n \"version\": 2,\n \"assignee_ids\": [\n 3790925372131,\n 5068740052131\n ]\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.flashcat.cloud/incident/work-item/assignees/reset?app_key=")
.header("Content-Type", "application/json")
.body("{\n \"work_item_id\": \"wi_9fK2mNqRtVwXyZaBcDeFgH\",\n \"version\": 2,\n \"assignee_ids\": [\n 3790925372131,\n 5068740052131\n ]\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.flashcat.cloud/incident/work-item/assignees/reset?app_key=")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Content-Type"] = 'application/json'
request.body = "{\n \"work_item_id\": \"wi_9fK2mNqRtVwXyZaBcDeFgH\",\n \"version\": 2,\n \"assignee_ids\": [\n 3790925372131,\n 5068740052131\n ]\n}"
response = http.request(request)
puts response.read_body{
"request_id": "01J8XQ3E5Z7JM2NTFQ5YJ8P9R4",
"data": {
"item": {
"work_item_id": "wi_68MHnkWBiyjrh6uhkxUyiZ",
"item_type": "follow_up",
"incident_id": "6a5f1e28807515413b384bce",
"post_mortem_id": "51d65cd9525c369379ba471b5512df63",
"title": "Follow-ups assigned to Bowen and Weili",
"status": "done",
"source_kind": "native",
"version": 2,
"assignee_ids": [
3790925372131,
4756301322131,
5068740052131
],
"created_by": 5329873302131,
"updated_by": 3790925372131,
"created_at_seconds": 1785495329,
"updated_at_seconds": 1785496384
},
"added_assignee_ids": [
5068740052131
],
"removed_assignee_ids": [
4756301322131
]
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "InvalidParameter",
"message": "The specified parameter is not valid."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "Unauthorized",
"message": "You are unauthorized."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "RequestTooFrequently",
"message": "Request too frequently."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "InternalError",
"message": "We encountered an internal error, and it has been reported. Please try again later."
}
}Restrictions
| Aspect | Value |
|---|---|
| Rate limits | 1,000 requests/minute; 50 requests/second per account |
| Permissions | Incidents Manage (on-call) |
Usage
- Requires the On-call Pro license.
- Full replacement of the assignee set — an empty array clears all assignees.
- Only newly added assignees are notified; removals never notify.
- Audited — changes are recorded in the audit log.
Authorizations
App key issued from the Flashduty console under Account → APP Keys. Required on every public API call. Keep it secret — it grants the same access as the owning account.
Body
application/json
Full replacement of a work item's assignee set.
Work item ID (opaque string, max 128 characters).
Maximum string length:
128Current item version for optimistic locking. Must match the stored version.
New assignee member IDs, replacing the current set. An empty array clears all assignees.
Response
Success
Success response envelope. On every 2xx response, request_id identifies the call (also mirrored in the Flashcat-Request-Id header) and data holds the endpoint-specific payload. Failure responses use a different shape — see ErrorResponse.
Was this page helpful?
⌘I