curl --request POST \
--url 'https://api.flashcat.cloud/channel/escalate/rule/reorder?app_key=' \
--header 'Content-Type: application/json' \
--data '
{
"channel_id": 123,
"drag_rule_id": "<string>",
"target_rule_id": "<string>"
}
'import requests
url = "https://api.flashcat.cloud/channel/escalate/rule/reorder?app_key="
payload = {
"channel_id": 123,
"drag_rule_id": "<string>",
"target_rule_id": "<string>"
}
headers = {"Content-Type": "application/json"}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {'Content-Type': 'application/json'},
body: JSON.stringify({channel_id: 123, drag_rule_id: '<string>', target_rule_id: '<string>'})
};
fetch('https://api.flashcat.cloud/channel/escalate/rule/reorder?app_key=', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.flashcat.cloud/channel/escalate/rule/reorder?app_key=",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'channel_id' => 123,
'drag_rule_id' => '<string>',
'target_rule_id' => '<string>'
]),
CURLOPT_HTTPHEADER => [
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.flashcat.cloud/channel/escalate/rule/reorder?app_key="
payload := strings.NewReader("{\n \"channel_id\": 123,\n \"drag_rule_id\": \"<string>\",\n \"target_rule_id\": \"<string>\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.flashcat.cloud/channel/escalate/rule/reorder?app_key=")
.header("Content-Type", "application/json")
.body("{\n \"channel_id\": 123,\n \"drag_rule_id\": \"<string>\",\n \"target_rule_id\": \"<string>\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.flashcat.cloud/channel/escalate/rule/reorder?app_key=")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Content-Type"] = 'application/json'
request.body = "{\n \"channel_id\": 123,\n \"drag_rule_id\": \"<string>\",\n \"target_rule_id\": \"<string>\"\n}"
response = http.request(request)
puts response.read_body{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"data": {}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "InvalidParameter",
"message": "The specified parameter is not valid."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "Unauthorized",
"message": "You are unauthorized."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "AccessDenied",
"message": "Access Denied."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "RequestTooFrequently",
"message": "Request too frequently."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "InternalError",
"message": "We encountered an internal error, and it has been reported. Please try again later."
}
}Reorder escalation rules
Change the evaluation order of a channel’s escalation rules by moving one rule into another rule’s slot.
curl --request POST \
--url 'https://api.flashcat.cloud/channel/escalate/rule/reorder?app_key=' \
--header 'Content-Type: application/json' \
--data '
{
"channel_id": 123,
"drag_rule_id": "<string>",
"target_rule_id": "<string>"
}
'import requests
url = "https://api.flashcat.cloud/channel/escalate/rule/reorder?app_key="
payload = {
"channel_id": 123,
"drag_rule_id": "<string>",
"target_rule_id": "<string>"
}
headers = {"Content-Type": "application/json"}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {'Content-Type': 'application/json'},
body: JSON.stringify({channel_id: 123, drag_rule_id: '<string>', target_rule_id: '<string>'})
};
fetch('https://api.flashcat.cloud/channel/escalate/rule/reorder?app_key=', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.flashcat.cloud/channel/escalate/rule/reorder?app_key=",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'channel_id' => 123,
'drag_rule_id' => '<string>',
'target_rule_id' => '<string>'
]),
CURLOPT_HTTPHEADER => [
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.flashcat.cloud/channel/escalate/rule/reorder?app_key="
payload := strings.NewReader("{\n \"channel_id\": 123,\n \"drag_rule_id\": \"<string>\",\n \"target_rule_id\": \"<string>\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.flashcat.cloud/channel/escalate/rule/reorder?app_key=")
.header("Content-Type", "application/json")
.body("{\n \"channel_id\": 123,\n \"drag_rule_id\": \"<string>\",\n \"target_rule_id\": \"<string>\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.flashcat.cloud/channel/escalate/rule/reorder?app_key=")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Content-Type"] = 'application/json'
request.body = "{\n \"channel_id\": 123,\n \"drag_rule_id\": \"<string>\",\n \"target_rule_id\": \"<string>\"\n}"
response = http.request(request)
puts response.read_body{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"data": {}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "InvalidParameter",
"message": "The specified parameter is not valid."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "Unauthorized",
"message": "You are unauthorized."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "AccessDenied",
"message": "Access Denied."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "RequestTooFrequently",
"message": "Request too frequently."
}
}{
"request_id": "01HK8XQE3Z7JM2NTFQ5YJ8P9R4",
"error": {
"code": "InternalError",
"message": "We encountered an internal error, and it has been reported. Please try again later."
}
}Restrictions
| Aspect | Value |
|---|---|
| Rate limits | 300 requests/minute; 20 requests/second per account |
| Permissions | Channels Manage (on-call) |
Usage
- Rules are evaluated in ascending
priority: the first enabled rule whosetime_filtersandfiltersmatch a new incident takes it, and later rules are skipped. This endpoint movesdrag_rule_idintotarget_rule_id’s slot and renumbers the channel’s rules from priority 0, changing that evaluation order. - Both
drag_rule_idandtarget_rule_idmust be rules ofchannel_id; otherwiseInvalidParameter. - An unknown
channel_idreturnsInvalidParameter. - Concurrent reorders of the same channel are rejected with
TooManyRequests. - The caller must also be able to edit the channel: the account owner or an admin, the channel creator, or a member of its managing teams (of its owning team when
managing_team_idsis empty). Otherwise the call returnsAccessDenied. - Every call is recorded in the account audit log.
Authorizations
APP Key created in the Flashduty console under My → APP Key. Send it as the app_key query parameter or in the Fd-App-Key request header. Its effective access is the intersection of the key's permission scope and the creator's current role permissions. Keep it secret.
Body
Owning channel ID; obtain it from POST /channel/list.
ID of the rule being dragged (24-character hex), as returned in rule_id by the create or list endpoint.
^[0-9a-fA-F]{24}$ID of the rule whose slot the dragged rule moves into (24-character hex).
^[0-9a-fA-F]{24}$Response
Success
Success response envelope. On every 2xx response, request_id identifies the call (also mirrored in the Flashcat-Request-Id header) and data holds the endpoint-specific payload. Failure responses use a different shape — see ErrorResponse.
Unique ID for this request. Mirrored in the Flashcat-Request-Id response header. Include it when reporting issues.
"01HK8XQE3Z7JM2NTFQ5YJ8P9R4"
Operation-specific payload, documented in each operation's 200 response. Operations without a payload return {} or omit data entirely.
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