Configure a form
1
Open Custom Forms
In the console, go to Incident Management → Custom Forms, then choose Create incident, Acknowledge incident, or Close incident.
2
Add form elements
Click Add Field and add the elements you need:
3
Set input rules
Select an added element to set its help text, placeholder, and required rule. An element can always be shown, shown only when conditions match, or required only when conditions match.
4
Order elements
Drag elements into the required display order. Order changes are saved automatically, and the new rules take effect immediately.
When each form appears
Visibility and required rules are evaluated when the user performs the action. For example, you can require a field only when a specific severity, label, or team member matches.
If an action has no configured form elements, or no element is visible for the current incident and user, Flashduty runs the normal create, acknowledge, or close flow without asking for additional input.
Recommendations
- Use custom fields for information you need to filter, report on, or reuse; use Summary for one-off action notes.
- Require only the information that is genuinely needed, so urgent acknowledgments and closures stay fast.
- Before changing or disabling a custom field, check whether a form still references it. Disabled fields are not shown at runtime.
Related topics
Custom Fields
Create reusable business fields for incidents and custom forms
Handle and Update Incidents
Learn about acknowledgment, closure, and other incident actions