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This guide walks you through the entire process from alert integration to receiving phone notifications in 10 minutes.

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Core workflow

The core Flashduty On-call flow: alerts enter channels through integrations, and escalation rules then notify specific people.
Flashduty On-call

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Step 1: Create a channel

A Channel is the workspace where a team receives and handles incidents. We recommend organizing by business line (like “Payment Center”) or component (like “MySQL”).
1

Enter Channel List

Visit Channel List, click Create Channel
2

Fill in Basic Information

Enter a name (like My Test Channel), select an Owning team (make sure you’re in that team)
Permission Notes: Channels control permissions through Owning team and Access Level together:
  • Owning team: The “owner” of the channel; only team members can modify channel configuration (integrations, escalation rules, and so on). To let another team take over management, set a Managing team; see Create and manage
  • Access Level: Can be set to Public (visible to everyone) or Private (visible to members only)

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Step 2: Integrate alert data

Now, let’s bring monitoring system alerts into the system. Flashduty On-call provides two integration modes:
Path: Channel Details Page → Configuration → Integrations → Private integration → Add integrationFeatures: Point-to-point connection, alerts enter the current channel directly, no additional configuration needed, simple and quickSteps: Select your monitoring system (like Zabbix), save to get the dedicated Push URL (Webhook), configure it in your monitoring system
Verify: Manually trigger a monitoring alert. If the integration card shows Latest Event Time, the integration works.If you have no monitoring system that can fire an alert yet, add a Standard alert event integration and push a test alert with the curl example on that page.

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Step 3: Configure escalation rules

Escalation Rules decide who gets notified when alerts come in.
Prerequisites:
  • To receive Phone/SMS notifications, first bind your phone number in Personal Center → Profile (see Personal Settings for the entry)
  • To receive Email notifications, first bind your email
1

Enter Escalation Rules

On the Channel Details page, switch to the Escalation Rules tab
2

Edit or Create Policy

Click an existing escalation rule to edit, or create a new one
3

Configure Recipients

  • Who to notify: Select yourself or your team
  • How to notify: Check Direct Message (phone/SMS/email) or Group Chat (Dingtalk/Feishu group)
4

Select a Notification Template

Every escalation rule needs a notification template. A new rule starts with a template already selected, so you can keep the default
5

Save Configuration

Confirm and save the configuration
Verify: Trigger another monitoring alert. Your phone should immediately receive a call or SMS notification, and the IM group should also receive an alert card.

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Advanced configuration

You’ve completed the core workflow. Next, try these features:

Schedule

Only notify today’s on-call personnel

Noise Reduction

Merge 100 similar alerts into 1

Routing Rules

Auto-distribute to different channels based on alert content

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FAQ

Go to Personal Center → Profile to check whether your phone number is verified, and under Personal Center → Notification Preferences, confirm that phone/SMS channels are enabled in Incident dispatch.
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